1. Introduction

RateThatHouse LLC, doing business as Aftershow ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with the Aftershow service ("Service").

This policy applies to listing agents who create accounts, touring agents who interact with the Service through surveys and communications, and visitors to our website.

2. Information We Collect

Information You Provide Directly

• Account information: Name, email address, phone number, and account credentials or profile details you provide when you create an account.
• Company information: Agency or brokerage name and related details.
• Payment information: Billing details processed through our third-party payment processor. We do not store full credit card numbers on our servers.
• Survey responses: Feedback submitted by touring agents through post-showing surveys.

Information Collected Through Lockbox Integration

• Showing activity data: Records of property access events, including timestamps and duration.
• Touring agent information: Name, phone number, email address, and brokerage affiliation as provided by the lockbox system.
• Property information: Listing details associated with lockbox access.

Information Collected Automatically

• Usage data: We use analytics tools to collect aggregated or de-identified information about how the Service is used, including pages visited and features used.
• Device information: Browser type, operating system, and device type.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Detect showing activity and send follow-up communications to touring agents on behalf of listing agents.
• Process survey responses and deliver feedback to listing agents.
• Process payments and manage subscriptions.
• Communicate with you about your account, including service announcements and administrative messages.
• Improve the Service and develop new features.
• Comply with legal obligations.

4. SMS and Email Communications

Listing agents: By creating an account and consenting to SMS communications, you may receive messages related to your account and showing activity. You can opt out of future SMS messages by following the instructions included in the message, replying STOP where supported, or contacting us.

Touring agents: The Service sends post-showing survey requests to touring agents via SMS and email on behalf of listing agents. These messages are intended to relate to a specific property showing and related follow-up. To help recipients understand the source of the communication, messages or survey pages may identify the listing agent, the property, and Aftershow as the technology provider. Touring agents may opt out of future SMS messages by following the instructions included in the message, replying STOP where supported, or contacting us or the listing agent directly.

Message frequency varies based on showing activity. Message and data rates may apply.

5. How We Share Your Information

We may share your information in the following circumstances:

• Between agents: Survey responses from touring agents are shared with the listing agent who manages the property. Listing agent information may be included in communications sent to touring agents.
• Service providers: We use third-party providers for cloud hosting, payment processing, SMS delivery, email delivery, and analytics. These providers access your information only as necessary to perform services on our behalf and are obligated to protect it.
• Legal requirements: We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not sell your personal information to third parties, and we do not share it for cross-context behavioral advertising.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of sensitive data at rest and in transit. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active and as reasonably necessary thereafter for legitimate business purposes, including to comply with legal obligations, resolve disputes, and enforce our agreements.

If you request account deletion, we may review and process that request manually. We may retain information in a deactivated or archived state for a reasonable period to comply with legal obligations, resolve disputes, prevent fraud, or complete billing and recordkeeping requirements. You may request permanent deletion of your data by contacting us at contact@tryaftershow.com.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at contact@tryaftershow.com.

9. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our business, you may have the following rights, subject to verification and applicable exceptions:

• Right to know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to correct: You may request correction of inaccurate personal information we maintain about you.
• Right to delete: You may request that we delete the personal information we have collected about you, subject to certain legal exceptions.
• Right to data portability: You may request a copy of certain personal information in a portable format.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
• No sale or sharing for cross-context behavioral advertising: We do not sell personal information or share it for cross-context behavioral advertising as those terms are used in the CCPA/CPRA.

To submit a request, email us at contact@tryaftershow.com. We will verify your identity before processing your request and may request additional information reasonably necessary to do so.

10. Cookies and Tracking Technologies

We use essential cookies to maintain your session and preferences. We also use aggregated or de-identified analytics to understand how the Service is used. We do not use cookies for advertising or cross-site tracking.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
RateThatHouse LLC
Email: contact@tryaftershow.com