1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and RateThatHouse LLC, a California limited liability company doing business as Aftershow ("Company," "we," "us," or "our"). By creating an account, accessing, or using Aftershow ("Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years of age and a licensed real estate professional in good standing to create an account and use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Description of Service

Aftershow is a software platform for real estate listing agents that integrates with smart lockbox systems to detect property showing activity and automate post-showing follow-up communications, including feedback surveys sent to touring agents via SMS and email.

4. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You must notify us immediately at contact@tryaftershow.com if you become aware of any unauthorized access to your account.

5. Subscriptions, Billing, and Cancellation

Aftershow offers a free tier and paid subscription plans on a month-to-month basis. Paid subscriptions automatically renew at the end of each billing cycle unless canceled.

• Automatic renewal: By subscribing to a paid plan, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until your current period expires.
• No refunds: All charges are non-refundable. We do not provide refunds or credits for partial billing periods or unused features.
• Price changes: We may change subscription pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

6. Smart Lockbox Integration

The Service integrates with third-party smart lockbox systems to retrieve showing activity data. By connecting your lockbox account, you authorize Aftershow to access showing records and associated agent contact information on your behalf. You represent that you have the right to access and use this data in connection with the Service.

7. SMS and Email Communications

The Service sends SMS and email messages to touring agents on your behalf and at your direction, based on showing activity detected through your connected lockbox account. These messages include post-showing feedback surveys and related communications.

As a listing agent using this Service, you acknowledge and agree that:

• Messages sent to touring agents are sent on your behalf as the listing agent, using contact information made available to you through the lockbox system and are intended to relate to a specific property showing.
• You are responsible for ensuring you have a lawful basis to contact touring agents who access your listings through the lockbox system.
• You will comply with all applicable laws governing electronic communications, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
• You authorize us to identify the listing agent, the property, and Aftershow as the technology provider in messages or survey pages so recipients understand who requested the communication.
• Recipients may opt out of future SMS messages by using any instructions included in the message, replying STOP where supported by our messaging provider, or contacting us or the listing agent directly.
• You will not use the Service for general marketing, lead generation, or telemarketing campaigns without any consent required by applicable law.

8. User Responsibilities

• You agree to use the Service only for lawful purposes.
• You must comply with all applicable real estate laws and regulations.
• You will not use the Service to send spam, harass, or contact individuals who have opted out of communications.
• You will not attempt to reverse engineer, decompile, or disassemble any part of the Service.
• You will not interfere with or disrupt the Service or its underlying infrastructure.

9. Intellectual Property

The Service, including its design, features, code, and content, is owned by RateThatHouse LLC and protected by applicable intellectual property laws. You retain ownership of any data you submit to the Service. By using the Service, you grant us a limited license to use your data solely to provide and improve the Service.

10. Limitation of Liability

To the fullest extent permitted by law, RateThatHouse LLC and its officers, members, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

Our total cumulative liability to you for any and all claims arising from or related to the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Indemnification

You agree to indemnify, defend, and hold harmless RateThatHouse LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service.
• Your violation of these Terms.
• Communications sent to touring agents on your behalf through the Service, including any claims related to unsolicited messages.
• Your violation of any applicable law or regulation.

12. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

You and RateThatHouse LLC agree to resolve any disputes arising out of or relating to these Terms or the Service through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court, except as set forth below.

• No class actions: You and we each waive the right to a jury trial and the right to participate in a class action, collective action, or representative proceeding. All claims must be brought in your individual capacity.
• Small claims exception: Either party may bring an individual action in small claims court if the claim qualifies.
• Location: Arbitration will take place in the State of California, or at another mutually agreed location. The arbitrator's decision will be final and binding.
• Opt-out: You may opt out of this arbitration agreement by sending written notice to contact@tryaftershow.com within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the state or federal courts located in California.

13. Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. You may request account deletion through your account settings or by contacting us. Deletion requests may be reviewed and processed manually, and we may retain certain information as required by law or for legitimate business purposes such as billing, fraud prevention, dispute resolution, and recordkeeping. Sections 9 through 12 of these Terms survive termination.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the updated Terms take effect constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Contact Information

If you have questions about these Terms, contact us at:
RateThatHouse LLC
Email: contact@tryaftershow.com